Samsung reps are scrambling to do damage control after it was revealed their sales figures may have been over stated. News recently broke that Samsung shipped 2 million units of their Galaxy Tablet, but was that 2 million units sold to end users, or tablets shipped to retailers? When a new unopened Galaxy Tab leaves Samsung’s warehouse, it takes a trip to one of the many carriers and stocking resellers before finding it’s way to the end user. The figures may have actually represented the number of Galaxy Tab units available for sale when it was released back in November of 2010.
So how many units were actually sold to end users and just how satisfied were those buyers? An independent research agency released information that within the first few months of the Galaxy Tab release, customer returns may already be as high as 15%. This really made Samsung look bad as Apple’s iPad only has a return rate of 2%. Some possibilities why the return occurred could be because the buyer found it to be faulty or malfunctioning and then decided that he will just cancel the purchase as he has already been inconvenienced. But could the return rate have something to do with the pending release of the Galaxy Tab 2? It’s rumored that the second generation Galaxy Tab will have more horsepower under the hood with a more powerful dual core processor and support for Android 3.0 Honeycomb.
This may be a nasty outcome for Samsung but the fight is still on. As a matter of fact, they feel challenged and plans on launching a Wi-Fi only version of the Galaxy Tab two to three months from now.
What do you think and about the estimated 15% return rate? Are you happy with your Samsung Galaxy Tab? We know we are.
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- Samsung: Galaxy Tab sales to reach 1 million before the year ends
- Galaxy Tab now sold on the Verizon Network
- Samsung Galaxy Tab – Carried by Four major U.S. Carriers
- Each Samsung Galaxy Tab sold, 1.67% will be given to Charity
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